Every user can reset their own password from the login screen, regardless of role. Owner Admins do not set or change passwords on behalf of other users — new users always set their own password from the invitation email, and can use the same flow to reset it later.

When to use this flow

• You have forgotten your password.
• Your invitation email link has expired.
• You suspect your password has been compromised.

The flow at a glance

1. Go to https://rms.cranepower.com/.
2. Click Forgot Password? below the Password field.
3. Enter the email address associated with your account.
4. Check your inbox for the reset email and follow the link.
5. Set a new password and sign in.

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If you do not receive the reset email within a few minutes, check your spam folder and confirm with an Owner Admin that the email on file is correct. The system silently no-ops on unknown email addresses to avoid leaking which addresses have accounts.

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